frequently asked

questions

How can we help?
are your pots handmade?

Yes! Each pot is handmade by Lindsey, which means every single pot is unique. At Modernly Ceramics, we believe imperfections should be celebrated! Due to the nature of the craft, there will be slight variations in the exact size and colors.

do your planters have a drainage hole?

Yes, proper drainage is key to maintaining healthy roots and to prevent root rot.

are your pots painted?

Yes they are all glazed by hand! 

Is my piece dishwasher safe?

All items are dishwasher safe, but I always recommend hand
washing handmade pottery to extend the life of your piece.

do you do custom orders?

Not at this time but reach out and we can talk about if/when I’ll pick these back up! 

what’s your shipping and return policy?

We offer free shipping on all orders for the contiguous United States. Normal rates apply for the non-contiguous states of Alaska and Hawaii. 

All sales are final. We
do not accept returns, exchanges or cancellations, but please contact us if
there are any problems with your order.

My order arrived damaged, what should I do?

Please report any damaged pieces within 48 hours of
delivery. All items are inspected before shipping and should arrive to you
in its original condition. 

If your order arrives broken:

1. Immediately photograph the package and the broken
piece(s).

2. Contact us ASAP to let us know.

3. Keep the packaging AND broken pieces on hand.